Ethics and Returns Policy

Ethics and Returns Policy

We want your shopping on Mary Ward Books to be one of the most positive experiences you have had with on-line shopping. We take the profession of book selling very seriously:

We promise to give our customers the finest service of which we are capable. We will carry out our business in accord with United Kingdom laws and will abide by the follwing:

BOOK DESCRIPTIONS: We will describe each listing accurately and note all flaws.

AUTHENTICITY: As dealers we vouch for the authenticity of all items we offer for sale, and we make every reasonable effort to establish their true nature.

SHIPPING: Costs of shipping will be clearly stated. Orders will be processed and shipped promptly. All items will be packed carefully and securely.

RETURNS: Any item "not as described" may be returned within 7 days and in the same condition as sent. Customers must contact us before returning an item for mailing instructions for returns, we will refund the cost of the item but not the cost of shipping.

PRIVACY: Complete confidentiality will exist in any transactions involving Mary Ward Books, As a service to a customer, a Mary Ward Books may follow up a sale with an offer of another book in the area of a customer's interest but if customers indicates that they do not want such additional services, Mary Ward Books will respect the customer's wishes.

SERVICE: Our aim is to be of service. Mary Ward Books customers can have the convenience of on-line shopping AND the personal service and long term relationships of a owner operated bookshop.